MDLIVE Introduces AI-Powered CHATBOT- going the Digital Way - Digital Intent

PHARMA HEALTHCARE BIOTECH DIGITAL NEWS & VIEWS

Tuesday, 5 December 2017

MDLIVE Introduces AI-Powered CHATBOT- going the Digital Way

MDLIVE, a telehealth provider, has introduced a new AI-powered chatbot, named Sophie, to ease users through the registration process. Sophie marks the first time a virtual care platform is using a chatbot. If successful, it could pave the way for broader adoption of chatbot technology in healthcare. Registering eligible users for teleservices is one of the major hurdles companies like MDLIVE encounter. 
Chatbot technology can help make the user experience more enjoyable by making it more conversational. In 2018, Sophie will have added capabilities, such as scheduling appointments and making diagnostic recommendations based on symptoms - which could help lower costs for providers and offer a better experience for patients.

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