MDLIVE, a telehealth provider, has introduced a new AI-powered chatbot, named Sophie, to ease users
through the registration process. Sophie marks the first time a
virtual care platform is using a chatbot. If successful, it could pave the way
for broader adoption of chatbot technology in healthcare. Registering eligible
users for teleservices is one of the major hurdles companies like MDLIVE
encounter.
Chatbot technology can help make the user experience more enjoyable
by making it more conversational. In 2018, Sophie will have added capabilities,
such as scheduling appointments and making diagnostic recommendations based on
symptoms - which could help lower costs for providers and offer a better
experience for patients.
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